We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 days from deliver. Please Note: We cannot accept returned goods that are opened or have been used. Returns for purchases made online at www.ecosmeticsmart.com only. We are unable to process returns for purchases made within a partnered retail location. To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier. Please notify us immediately by sending an email at ecosmeticsmart@gmail.com or texting our Customer Service Team on 213-249-2585 (Monday to Friday 9am - 5pm). If the goods you received are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.